Refund policy

Returns:

What counts as a custom item

All items purchased on this site are made to order — including products using one of our pre-made/template designs. Because nothing is held as ready-made stock and every item is printed specifically for your order once placed, all products sold on this site are classed as custom items, regardless of whether the design was created by you or selected from our existing designs.

Custom items (all products)

  • Due to the nature of custom, made-to-order items, products cannot be returned unless there is a significant misprint or flaw in the garment, and is therefore deemed defective.
  • Please note, artwork on your digital device can look different to the final product. This is because colour and dimensions can appear different on screen vs. printed. We'll do our very best to bring your creation to life.
  • Please consult size guides prior to placing your order.
  • Misprints caused by artwork errors on the customer's behalf (e.g. incorrect file, low resolution, wrong sizing selected) are not covered by Finerprint.

Damages and issues

Please inspect your order upon reception and contact us immediately at will@finerprintshop.com if the item is defective, damaged, or you receive the wrong item, so we can evaluate and make it right.

Exchanges

As all items are made to order, we're unable to offer like-for-like exchanges. If your item is faulty or incorrect, we'll replace it — for anything else, a new order can be placed separately.

European Union 14-day cooling-off period

Notwithstanding the above, if merchandise is shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will replace any item if it is defective (e.g. significant misprint or damaged garment). Outside of this, we don't offer returns or refunds on made-to-order items, as every product is produced specifically for your order.

If you have not requested a return within 14 days of receiving your order, we will assume you are keeping the goods and will not authorise a return.